Jamie Christ
IT Support Technician • B.S. Information Technology • CompTIA A+, Network+, Security+
About Me
I’m a recent IT graduate with a strong foundation in troubleshooting, system administration, and customer-focused support. I specialize in helping end users feel heard and understood while solving their technical issues quickly and clearly.
My experience spans hands-on labs with Active Directory, Windows Server, and networking fundamentals, as well as retail-based tech support where I learned how to stay calm under pressure and communicate effectively with all types of users.
I bring a mix of technical ability and empathy, backed by certifications like CompTIA A+, Network+, and Security+. I’m currently focused on landing a remote IT support or help desk role where I can keep growing, help people feel confident in their tech, and support IT teams with clarity and care.
- Ticketing Systems (ServiceNow, Freshdesk, Jira)
- Remote Troubleshooting & User Support
- Microsoft 365, Outlook, Teams, Zoom
- KB Documentation & SOP Creation
- Customer Service & Communication
- Windows Server 2016/2019/2022
- Active Directory (Users, GPOs)
- DNS, DHCP, NAT, Subnetting
- Basic Linux CLI, PowerShell, RDP
- AWS (S3, EC2, Route 53, IAM)
- Familiar with public sector IT practices and security-first environments
- Understanding of NIST Cybersecurity Framework and FedRAMP basics
- Experience handling user permissions, access controls, and audit logs
- Trained in ITIL® 4 Foundations and support ticket documentation best practices
- Committed to data privacy, compliance, and user trust in high-stakes settings
Certifications
- Project+, CompTIA A+, Network+, Security+
- ITIL® 4 Foundation
- AWS Certified Cloud Practitioner
- Google IT Support & Data Analytics
- LPI Linux Essentials
Projects
Simulated Enterprise Network – Active Directory Lab
Configured and managed a virtual Windows Server environment to practice access control and system policies
- Designed and implemented a full AD domain environment using Windows Server.
- Managed users, groups, and OUs to structure access policies across mock departments.
- Implemented Group Policy Objects (GPOs) to enforce security settings and user restrictions.
- Applied GPOs to enforce system restrictions and simulate real-world security compliance.
- Troubleshot AD issues like login failures and replication errors, documenting all steps.
- Practiced policy documentation and task sequencing for repeatable lab setups.
AWS Website Deployment – Static Hosting with HTTPS & Redirects
Independently planned, deployed, and maintained a secure personal portfolio site using AWS.
- Hosted static content via Amazon S3, with custom domains configured in Route 53.
- Enabled HTTPS using ACM and CloudFront, following industry HTTPS deployment best practices.
- Implemented domain redirection logic using S3 buckets and routing rules.
- Troubleshot certificate errors and DNS misconfigurations across distributed services.
- Documented site infrastructure and automated updates with AWS CLI for repeatability.
Live Website: Jamiechrist.com
AWS Cloud Quest – Solutions Architect Track
Completed 25+ hands-on simulations covering advanced AWS architecture and infrastructure coordination.
- Designed and deployed end-to-end solutions with EC2, IAM, S3, Route 53, RDS, and Lambda.
- Created custom DNS setups (A/CNAME records), API integrations, and HTTPS-secured sites.
- Troubleshot permission and caching issues across multiple services.
- Implemented monitoring and cost tracking using CloudWatch and billing tools.
- Coordinated service layers as part of simulated stakeholder use-case deployments.
Badge: Credly
AWS Cloud Quest – Cloud Practitioner Training
Built foundational knowledge in cloud computing and AWS service organization.
- Completed gamified training focused on identity, security, and AWS account structure.
- Practiced applying the shared responsibility model and IAM roles across scenarios.
- Developed understanding of service interdependence and permission design in AWS.
- Documented key learnings as knowledge base entries for later reference.
Contact
If you would like to discuss potential opportunities or connect professionally, please feel free to reach out via LinkedIn or email.